Digital transformation continues to be top of mind as organizations face increasing consumer expectations for quality digital experiences. Voice-activated technology is one avenue companies are exploring, however, the adoption and normality of voice technology in the consumer marketplace is struggling to successfully translate in the workplace environment.

While organizations are excited about the potential business benefits of voice technology, many have not aligned their strategies to benefit specific pain points in their customer experience or for their employees. The “2018 Voice-Activated Technology Business Guide” provides a playbook for organizations to develop strategies and the necessary point of view for successful voice technology investments.
 

This report provides: 

  • Data that illustrate the business value of investing in voice technologies
     
  • Insights into the alignment of investment plans and preparedness to leverage these strategies 
     
  • The technological key to being competitive in the ever-changing marketplace
     
  • Suggestions on how to invest the smart way into voice technologies

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2018 Voice-Activated Technology Business Guide

Industry Report

DEVELOPING STRATEGIES AND A POINT OF
VIEW FOR SUCCESSFUL VOICE INVESTMENTS